The successful candidate will provide pre- and post-sales technical support to internal teams and customers.
Key Responsibilities
Customer & Technical Support
- Provide technical support to telecoms customers
- Build and maintain professional relationships with customers and partners.
- Support customer satisfaction through responsive fault resolution and clear communication.
Pre-Sales Support
- Provide technical input to the sales team during pre-sales engagements.
- Assist with understanding customer requirements and contributing to solution selection.
- Support demonstrations, proof-of-concepts, and evaluations of telecoms and Test& Measurement equipment.
Post-Sales Delivery & Services
- Assist with installation, configuration, commissioning, troubleshooting, and maintenance of systems at customer sites or remotely.
- Provide post-sales technical support to ensure effective use of supplied solutions.
- Assist with the delivery of customer training.
- Deliver assigned tasks on billable consulting engagements within agreed scope and timelines.
- Liaise with partners to support repairs, calibration, firmware updates, and equipment replacement.
Project & Communication Support
- Participate in customer projects by delivering assigned technical tasks.
- Communicate technical information clearly to customers, partners, and internal teams.
- Escalate technical risks or unresolved issues to the appropriate internal stakeholders.
- Provide input into support and project reporting where required.
Continuous Improvement
- Contribute to SOPs, technical documentation, and knowledge bases.
- Accurately record time and activities
- Participate in ongoing training, certification, and up-skilling within the telecom domain.
Requirements
- BEng, BTech, or National Diploma in electronics, or equivalent experience.
- Technical understanding of telecoms environments such as RF, IP networks, timing and synchronisation, and protocols.
- Experience with Test & Measurement equipment will be advantageous.
- Strong problem-solving and fault-finding skills.
- Clear communicator with a professional, customer-focused approach.
- Able to manage multiple tasks and follow structured processes.
- Team-oriented, reliable, and committed to continuous development.
- Knowledge of telecom and Datacom architecture, technologies, and principles.
- Understanding of private and public Cloud, Virtualisation and Containers would be advantageous.